Opening Hours : Workshop 8am - 4pm Mon - Fri   Office Hours: 9am - 4pm Mon - Fri
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Office Location
19 -21 ALLEN STREET, EPSOM, VIC. 3551
Mail To Us
sales@butetrays.com.au

Contact With Us

03 5448 8285

FAQs

FREQUENTLY ASKED QUESTIONS

WHAT IS THE TURN AROUND TIME FOR STEEL TRAYS?

Our normal time frame from order to installation is approximately 3-4 weeks. Leading up to the end of the financial year we do become quite busy with our turn around time reaching 6-8 weeks.

You can find the current turn around time for Steel trays on our home page. This is updated regularly.

WHAT IS THE TURN AROUND TIME FOR ALUMINIUM TRAYS AND CANOPIES?

Aluminium is generally customised. The average turn around time for Aluminium products is longer than Steel, we allow roughly 6 weeks but this can vary dramatically. If you would like to purchase an Aluminium tray or canopy , you can call us during our office hours or email any time for the current lead time.

WHAT IS INVOLVED IN ORDERING A TRAY?

When you decide to order a tray through bUTE we try to make things as simple as possible!

QUOTE – CUSTOMER APPROVAL – BUTE CONFIRMATION – DEPOSIT – NOTIFICATION – INSTALL

Once you have received your quotation and are happy to proceed, all you need to do is give us a call or send us an email and we will get your order finalised.

The minute you give us the go ahead, your order will be placed in the production schedule.

You will receive a final copy of your order as soon as the paperwork is complete (allow a few days), and a 20% deposit will be requested.

You will then be notified once your build is complete and ready to install.

Note: please check your order confirmation carefully, once the deposit is paid there is no guarantee we can change the order and amendment fees may apply.

DO YOU NEED MY VEHICLE FOR THE BUILD PROCESS?

Majority of the time, no.

Most current vehicle trays can be produced without the car. Some older models or customised work may mean we the need for the vehicle during production, but in most cases we do not need your car.

Anyone requiring a tipper tray will need to produce their car for a minimum of 1 week in order to complete the tipper framework before the tray build can begin. If you require a tipper for an existing tray your vehicle will only be required for 3 days.

Whether you are buying a new tray from us or reusing your current tray, any tipper work we will need the vehicle.

HOW MUCH IS INSTALLATION AND TUB/TRAY REMOVAL?

Tub removal: $200

Tray removal: $100

Installation: $100

HOW LONG DOES INSTALLATION TAKE?

We ask that vehicles are delivered to us between 8-8.30am the morning of installation, if necessary the vehicle can be delivered the afternoon prior to installation. Pickup will be at approx. 4pm that afternoon.

Please keep in mind we may have multiple installations on the same day and you will be contacted to collect your vehicle once complete. All vehicles will need to be collected before close of business unless alternative arrangements are made. We are only open weekdays so please be prepared.

IMPORTANT: Please ensure that your vehicle is free from excessive mud or dirt when delivering your vehicle for installation. There will be additional fees and longer wait times if we are required to clean your vehicle in order to remove a tub/tray.

Excessive aftermarket wiring may also cause some delays and potential fees depending on the impact – please let us know so we can allocate bookings accordingly.

WHAT HAPPENS TO MY TUB/TRAY AFTER INSTALLATION?

Please ensure you bring a trailer and some pallets with you if you are intending on taking your tub/tray home after installation. If you decide to leave your tub/tray on the premises it will become bUTE property if not collected within 7 days.

WHAT IS THE PRICE DIFFERENCE BETWEEN STEEL AND ALUMINIUM?

We charge Aluminium products at an increased rate of 20% compared to Steel.

WHY IS ALUMINIUM MORE EXPENSIVE?

The cost of Aluminium from the supplier is considerably more expensive than Steel. Aluminium is a light weight alternative to our Steel products. It is fully welded and not like other imported versions that are bolted together. Can you tell the difference between an Aluminium tray and a Steel tray? Check out our Trays page to see some features included in our builds.

WHAT ARE THE DIFFERENT CANOPY OPTIONS?

  • STEEL TRAY AND REMOVABLE STEEL CANOPY
  • ALUMINIUM TRAY AND REMOVABLE ALUMINIUM CANOPY
  • STEEL TRAY AND REMOVABLE ALUMINIUM CANOPY (most common)
  • PERMANENT STEEL CANOPY
  • PERMANENT ALUMINIUM CANOPY
  • 1/2 AND 3/4 STEEL OR ALUMINIUM CANOPIES

Options are unlimited, customise you build to your requirments.

WHAT IS THE WEIGHT DIFFERENCE BETWEEN STEEL AND ALUMINIUM TRAYS AND CANOPIES?

  • ALLOY TRAY: 120kgs approx.
  • ALLOY CANOPY: 200kgs approx.
  • STEEL TRAY: 220kgs approx.
  • STEEL CANOPY: 300kgs approx.

Note: this is an approximate only and relevant to a dual cab size tray. Any additional accessories such as toolboxes, drawers, trade racks will  increase the overall weight of the final product.

WHAT IS INCLUDED IN YOUR CANVAS KITS?

Our Canvas Kits are the manufacture and supply of the framework for a canvas cover.

Bute Trays do not supply the canvas material with this kit, it only includes the rear hurdle to match your chosen front hurdle and the bar work to support the canvas. This framework is removable.

You can choose to source your own canvas supplier, or we can organise this for you.

WHAT IS THE DIFFERENCE BETWEEN SILVER AND GOLD SERIES TRAYS?

In a nut shell, the Gold Series tray gives you heavy duty tie rails and custom look window protection with a stronger, contoured front panel. You still have the option to choose your preference of mesh or bars. Besides these features, it comes with the same standard inclusions as the Silver Series and has the same available upgrades and accessories.

TELL ME ABOUT YOUR UNDER TRAY DRAWERS. WHAT ARE THE DIMENSIONS?

You really do get what you pay for! Our under tray drawers come complete inside their very own carcass. They are dust proof, water proof complete with rubber seal. They are key locked, feature heavy duty sliders that run the length of the drawer allowing full access and can support the weight of all your items when fully extended.

We allow our customers the option of depth depending on what they intend to store in it. Common depth choices are 90mm, 100mm, 110mm, 120mm (perfect for storing shovels) 140mm etc. If a drawer depth is not advised, drawers will be made to suit the depth of the chosen tail lights for a clean look

Note: The depth of the drawer in most cases WILL impact the height of the tray, some vehicles have more room than others.

 

VEHICLE
INTERNAL DRAWER DEPTH
TRAY HEIGHT INCREASE
AMAROK
MINIMUM DEPTH 90mm 0mm
LEVEL WITH LEDs 120mm 20mm
LEVEL WITH MAXXIs 160mm 60mm
BT50
MINIMUM DEPTH 90mm 45mm
LEVEL WITH LEDs 120mm 75mm
LEVEL WITH MAXXIs 160mm 115mm
COLORADO
MINIMUM DEPTH 90mm 0mm
LEVEL WITH LEDs 120mm 30mm
LEVEL WITH MAXXIs 160mm 70mm
D-MAX
MINIMUM DEPTH 90mm 0mm
LEVEL WITH LEDs 120mm 30mm
LEVEL WITH MAXXIs 160mm 70mm
HILUX
MINIMUM DEPTH 90mm 70mm
LEVEL WITH LEDs 120mm 100mm
LEVEL WITH MAXXIs 160mm 140mm
LANDCRUISER
MINIMUM DEPTH 90mm TBA
LEVEL WITH LEDs 120mm TBA
LEVEL WITH MAXXIs 160mm TBA
NAVARA
MINIMUM DEPTH 90mm 70mm
LEVEL WITH LEDs 120mm 100mm
LEVEL WITH MAXXIs 160mm 140mm
PATROL
MINIMUM DEPTH 90mm TBA
LEVEL WITH LEDs 120mm TBA
LEVEL WITH MAXXIs 160mm TBA
RANGER
MINIMUM DEPTH 90mm 45mm
LEVEL WITH LEDs 120mm 75mm
LEVEL WITH MAXXIs 160mm 115mm
RAPTER
MINIMUM DEPTH 90mm TBA
LEVEL WITH LEDs 120mm TBA
LEVEL WITH MAXXIs 160mm TBA
TRITON
MINIMUM DEPTH 90mm 60mm
LEVEL WITH LEDs 120mm 90mm
LEVEL WITH MAXXIs 160mm 130mm
X-CLASS
MINIMUM DEPTH 90mm TBA
LEVEL WITH LEDs 120mm TBA
LEVEL WITH MAXXIs 160mm TBA

 

Our drawers are manufactured to suit the length of your tray (see table below for approx. lengths) and average 800mm width.

Note: Your drawer length will be significantly impacted if you choose to include an under tray battery box and/or poly water tank in your build. Drawer length will be made to accommodate these items.

 

VEHICLE
MAX DRAWER LENGTH(mm)
AMAROK
Single Cab 1800
Dual Cab 1530
BT50
Single Cab 1600
Space Cab 1600
Dual Cab 1600
COLORADO
Single Cab 1800
Space Cab 1800
Dual Cab 1600
DMAX
Single Cab 1800
Space Cab 1800
Dual Cab 1600
LANDCRUISER
Single Cab 1800
Dual Cab 1600
HILUX
Single Cab 1800
Space Cab 1800
Dual Cab 1600
NAVARA
Single Cab 1800
Space cab 1800
Dual Cab 1600
PATROL
Single Cab 1800
RANGER
Single Cab 1600
Space Cab 1600
Dual Cab 1600
RAPTER
Dual Cab 1600
TRITON
Single Cab 1800
Space Cab 1800
Dual Cab 1530
X-CLASS
Dual Cab 1600

CAN I FIT A POLY WATER TANK, BATTERY BOX AND FULL LENGTH DRAWER UNDERNEATH MY TRAY?

NO. There is only so much space under the tray and unfortunately we cannot fit everything! But there are other alternative options:

  • The poly water tank will fit at a cost of shortening the drawer to approximately 1 metre. This will vary on different vehicles. If you choose to go down this path, please also consider our under tray shelf since it is fully accessible at this length and has potential cost savings of $700.00 incl GST.
  • A battery box will fit with the drawer, only slightly impacting its length.

If drawer length is important to you, we can offer a custom made stainless water tank , although you will be sacrificing water storage. The BEST option is to add a water tank behind the rear wheels, these water tanks are shaped the same as our under tray toolboxes and are easily accessible.

WHAT IS THE DIFFERENCE BETWEEN STANDARD AND CUSTOM UNDER TRAY TOOLBOXES?

Our standard under tray toolboxes come as a one size fits all. They are 650mm length x 450mm height and you can choose either a square or angled profile.

Our custom under tray toolboxes are custom made to fit between the wheel guard and the back of the tray. They are bigger/longer than the standard toolboxes and size will vary depending on the vehicle and customer requirements.

The width of both under tray toolboxes is generally 240mm, vehicle dependant.

Please visit our Accessory page in our Gallery for image comparison.

DO YOU SUPPLY REVERSE CAMERAS AND REVERSE SENSORS?

We do NOT supply reverse cameras or reverse sensors.

We DO relocate any existing camera and/or sensors if your vehicle has them. There is no charge for the camera mounting, however there is a fee for relocating sensors. These are built into the tray and mounted underneath the tail lights.

DO YOU PAINT OR POWDER COAT YOUR PRODUCTS?

We powder coat and zinc prime our products in house at our workshop. We have a variety of colours/shades to choose from and most of these selections are included with the service free of charge. Check out our Tray Colours page in our Gallery for some examples of our colours.

We are also happy to sandblast, prep and prime our products if you would prefer to have it painted else where.

WHAT POWDER COAT COLOURS DO YOU SUPPLY?

We can colour match the following colours:

  • WHITE (most makes and models)
  • GRAPHITE (most makes and models)
  • SKY SILVER (ranger and hilux)
  • SANDY TAUPE (landcruiser)

We supply a few different shades of black:

  • BLACK ONYX (standard)
  • JET BLACK PEARL (a must have for black vehicles)
  • SATIN BLACK (to match most aftermarket accessories eg bull bars)

Other options available:

  • ANTIQUE SILVER
  • HAMMERTONE BLACK
  • SILVER RIPPLE
  • BLACK WRINKLE
  • STEEL PEARL

Click here for colour samples

WHAT ARE YOUR STANDARD TRAY DEMENSIONS (EXTERNAL)?

VEHICLE LENGTH WIDTH
RECOMMENDED  MAXIMUM
AMAROK
Single Cab 2440 2000
Dual Cab 1800 1900 2000
BT50
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
COLORADO
Single Cab 2540 2600 1900
Space Cab 2050 2100 1900
Dual Cab 1700 1800 1900
DMAX
Single Cab 2540 1900
Space Cab 2050 2100 1900
Dual Cab 1700 1800 1900
HILUX
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
LANDCRUISER
Single Cab 2440 2540 1900
Dual Cab 1800 1900 1900
NAVARA
Single Cab 2440 2500 1900
Space Cab 2050 1900
Dual Cab 1800 1900
PATROL
Single Cab – Coil 2240 2000
Single Cab – Leaf 2400 2000
RANGER
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
RAPTER
Dual Cab 1800 1900 2000
TRITON
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1690 1800 1900
X-CLASS
Dual Cab 1800 2000

 

These widths are based on standard tyre sizes.

The Patrol width can be decreased to 1900mm with the exclusion of side tie rails. All other vehicles may decrease the width by 100mm but must consider the additional expenses in upgrading to 3D guards which are required. A tray that is not the recommended width will also sacrifice the standard depth of under tray toolboxes.

DO YOU HAVE PRODUCTS ON DISPLAY?

Unfortunately our workshop is not equipped with a show room or any type of display for our trays and canopies. If you would like to visit us, please ring to book an appointment to ensure the appropriate team member is available to meet with you.

Please visit our Facebook page to view plenty of photos of our previous work. Our most recent posts now include details of each build.

ARE THERE ANY PRICE LISTS OR BROCHURES AVAILABLE TO THE PUBLIC?

At this point in time, no.

We are currently in the process of improving our marketing aspects of the business. As soon as we have such items available we will definitely spread the word!

In the mean time, we are constantly adding and improving our website. We want to give you as much information as possible to fill out our quote form which is soon to be updated! Stay tuned!

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