Opening Hours : Workshop 8am - 4pm Mon - Fri
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Office Location
19 -21 ALLEN STREET, EPSOM, VIC. 3551   Office Hours: 9am - 4pm Mon - Fri
Mail To Us
sales@butetrays.com.au

Contact With Us

03 5448 8285

FAQs

FREQUENTLY ASKED QUESTIONS

WHAT IS THE TURN AROUND TIME FOR STEEL TRAYS?

Our normal time frame from order to installation is approximately 3-4 weeks. Leading up to the end of the financial year we do become quite busy with our turn around time reaching 6-8 weeks. On the plus side, hopefully you have received your tax return in time to pay the bill!

You can find the current turn around time for Steel trays on our home page. This is updated regularly.

WHAT IS THE TURN AROUND TIME FOR ALUMINIUM TRAYS AND CANOPIES?

Aluminium is generally customised. The average turn around time for Aluminium products is longer than Steel, we allow roughly 6 weeks but this can vary dramatically. If you would like to purchase an Aluminium tray or canopy , you can call us during our office hours or email any time for the current lead time.

WHAT IS INVOLVED IN ORDERING A TRAY?

When you decide to order a tray through bUTE we try to make things as simple as possible!

So you already have a QUOTE and you want to go ahead, fantastic! We should already have all the information we need to complete the paperwork. If anything needs to be adjusted, now is the time to tell us. All you need to do is give us a call or send us an email and we will get things finalised. The minute you give us the go ahead, your order will be placed in the queue. You will receive an order confirmation as soon as the paperwork is complete, we will advise you of the deposit amount required and the approximate due date. When your tray is built we will contact you to book in your installation/pickup! Simple!

If you have not requested a quote and want to jump right in and order a tray, go you! We can skip the quoting, discuss your requirements and get straight into the fun stuff. Then the same goes as above. You will receive the order confirmation, pay a deposit and sit tight until we are ready to book you in.

Note: please check your order confirmation carefully, once the deposit is paid there is no guarantee we can change the order.

DO YOU NEED MY VEHICLE FOR THE BUILD PROCESS?

Majority of the time, no.

Most current vehicle trays can be produced without the car. Some older models or some custom work may increase the need for the vehicle during production but in most cases, we do not need your car!

Anyone requiring a tipper tray will need to produce their car for a few days in order to complete the tipper framework. Whether you are buying a new tray from us or reusing your current tray, any tipper work we will need the vehicle.

If we do require your car for any reason we will let you know.

HOW MUCH IS INSTALLATION AND TUB/TRAY REMOVAL?

Tub removal: $200

Tray removal: $100

Installation: $100

HOW LONG DOES INSTALLATION TAKE?

From drop off to pickup is generally 3-4 hours when we are required to remove a tub/tray. If you have chosen to deliver the vehicle without a tub/tray allow 2 hours.

Vehicle drop off times are generally between 8-830am (morning fit) or 12-1230pm (arvo fit). We are only open weekdays so please be prepared. If necessary the vehicle can be delivered the afternoon prior to installation.

WHAT HAPPENS TO MY TUB/TRAY AFTER INSTALLATION?

Please ensure you bring a trailer and some pallets with you if you are intending on taking your tub/tray home after installation. If you decide to leave your tub/tray on the premises it will become bUTE property if not collected within 7 days.

WHAT IS THE PRICE DIFFERENCE BETWEEN STEEL AND ALUMINIUM?

We charge Aluminium products at an increased rate of 20% compared to Steel.

WHY IS ALUMINIUM MORE EXPENSIVE?

The cost of Aluminium from the supplier is considerably more expensive than Steel. Aluminium is a light weight alternative to our Steel products. It is fully welded and not like other imported versions that are bolted together. Can you tell the difference between an Aluminium tray and a Steel tray? Check out our Trays page to see some features included in our builds.

WHAT ARE THE DIFFERENT CANOPY OPTIONS?

  • STEEL TRAY AND REMOVABLE STEEL CANOPY
  • ALUMINIUM TRAY AND REMOVABLE ALUMINIUM CANOPY
  • STEEL TRAY AND REMOVABLE ALUMINIUM CANOPY (most common)
  • PERMANENT STEEL CANOPY
  • PERMANENT ALUMINIUM CANOPY
  • 1/2 AND 3/4 STEEL OR ALUMINIUM CANOPIES

Options are unlimited, customise you build to your requirments.

WHAT IS THE WEIGHT DIFFERENCE BETWEEN STEEL AND ALUMINIUM TRAYS AND CANOPIES?

  • ALLOY TRAY: 120kgs approx.
  • ALLOY CANOPY: 200kgs approx.
  • STEEL TRAY: 220kgs approx.
  • STEEL CANOPY: 300kgs approx.

Note: this is an approximate only and relevant to a dual cab size tray. Any additional accessories such as toolboxes, drawers, trade racks will  increase the overall weight of the final product.

WHAT IS INCLUDED IN YOUR CANVAS KITS?

Our Canvas Kits are the manufacture and supply of the framework for a canvas cover.

Bute Trays do not supply the canvas material with this kit, it only includes the rear hurdle to match your chosen front hurdle and the bar work to support the canvas. This framework is removable.

You can choose to source your own canvas supplier, or we can organise this for you.

WHAT IS THE DIFFERENCE BETWEEN SILVER AND GOLD SERIES TRAYS?

In a nut shell, the Gold Series tray gives you extra under tray strengthening, heavy duty tie rails and custom look window protection. You still have the option to choose your preference of mesh or bars. Besides these features, it comes with the same standard inclusions as the Silver Series and has the same available upgrades and accessories. Cost difference between the two is $450.00 incl GST.

TELL ME ABOUT YOUR UNDER TRAY DRAWERS. WHAT ARE THE DIMENSIONS?

You really do get what you pay for! Our under tray drawers come complete inside their very own carcass. They are dust proof, water proof complete with rubber seal. They are key locked, feature heavy duty sliders that run the length of the drawer allowing full access and can support the weight of all your items when fully extended. They come standard at the length of your tray and average 800mm width. We allow our customers the option of depth depending on what they intend to store in it. Common depth choices are 90mm, 100mm, 110mm, 120mm (perfect for storing shovels) 140mm etc.

Note: The depth of the drawer WILL impact the height of the tray.

CAN I FIT A POLY WATER TANK, BATTERY BOX AND FULL LENGTH DRAWER UNDERNEATH MY TRAY?

NO. There is only so much space under the tray and unfortunately we cannot fit everything! But there are other alternative options:

  • The poly water tank will fit at a cost of shortening the drawer to approximately 1 metre. This will vary on different vehicles. If you choose to go down this path, please also consider our under tray shelf since it is fully accessible at this length and has potential cost savings of $700.00 incl GST.
  • A battery box will fit with the drawer, only slightly impacting its length.

If drawer length is important to you, we can offer a custom made stainless water tank , although you will be sacrificing water storage. The BEST option is to add a water tank behind the rear wheels, these water tanks are shaped the same as our under tray toolboxes and are easily accessible.

WHAT IS THE DIFFERENCE BETWEEN STANDARD AND CUSTOM UNDER TRAY TOOLBOXES?

Our standard under tray toolboxes come as a one size fits all. They are 650mm length x 450mm height and you can choose either a square or angled profile.

Our custom under tray toolboxes are custom made to fit between the wheel guard and the back of the tray. They are bigger/longer than the standard toolboxes and size will vary depending on the vehicle and customer requirements.

The width of both under tray toolboxes is generally 240mm, vehicle dependant.

DO YOU PAINT OR POWDER COAT YOUR PRODUCTS?

We powder coat and zinc prime our products in house at our workshop. We have a variety of colours/shades to choose from and most of these selections are included with the service free of charge. Check out our Trays page for some examples of colours chosen by previous customers.

We are also happy to sandblast, prep and prime our products if you would prefer to have it painted else where.

WHAT POWDER COAT COLOURS DO YOU SUPPLY?

We can colour match the following colours:

  • WHITE (most makes and models)
  • GRAPHITE (most makes and models)
  • SKY SILVER (ranger and hilux)
  • SANDY TAUPE (landcruiser)

We supply a few different shades of black:

  • BLACK ONYX (standard)
  • JET BLACK PEARL (a must have for black vehicles)
  • SATIN BLACK (to match most aftermarket accessories eg bull bars)

Other options available:

  • ANTIQUE SILVER
  • GREY/BLACK HAMMERTONE
  • SILVER RIPPLE
  • BLACK RIPPLE
  • STEEL PEARL

Photo samples still to come..

WHAT ARE YOUR STANDARD TRAY DEMENSIONS?

VEHICLE TYPE STANDARD LENGTH MAXIMUM    LENGTH
Amarok Single cab 2440mm
Dual cab 1800mm 1900mm
Colorado Single cab 2540mm 2600mm
Dual cab 1700mm 1800mm
Space cab 2050mm 2100mm
Dmax Single cab 2540mm
Dual cab 1700mm 1800mm
Space cab 2050mm 2100mm
Landcruiser Single cab 2440mm 2540mm
Dual cab 1800mm 1900mm
Hilux Single Cab 2440mm 2540mm
Dual Cab 1800mm 1900mm
Space Cab 2050mm 2150mm
Navara Single cab 2440mm 2500mm
Dual cab 1800mm
Space cab 2050mm
Ranger/BT50 Single cab 2440mm 2540mm
Dual cab 1800mm 1900mm
Space Cab 2050mm 2150mm
Triton Single cab 2440mm 2540mm
Dual cab 1690mm 1800mm
Space Cab 2050mm 2150mm

 

The standard WIDTH of our trays is generally 1900mm with the exception of the Amarok, Patrol and Rapter which require a tray width of 2000mm. These dimensions are based on standard tyre size.

ARE THERE ANY PRICE LISTS OR BROCHURES AVAILABLE TO THE PUBLIC?

At this point in time, no.

We are currently in the process of improving our marketing aspects of the business. As soon as we have such items available we will definitely spread the word!

In the mean time, we are constantly adding and improving our website. We want to give you as much information as possible to fill out our quote form which is soon to be updated! Stay tuned!

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