Trading Hours : Workshop 8am - 4pm Mon - Fri   Office Hours: 9am - 4pm Mon - Fri
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Location
19 -21 ALLEN STREET, EPSOM, VIC. 3551
Email
sales@butetrays.com.au

Contact Us

03 5448 8285

FAQs

FREQUENTLY ASKED QUESTIONS

ORDERING A TRAY

When you decide to order a tray through bUTE we try to make things as simple as possible!

Once you have received your estimate and are happy to proceed, all you need to do is give us a call or send us an email and we will get your order finalised.

The minute you give us the go ahead, your order will be placed in the production schedule.

You will receive a final copy of your order as soon as the paperwork is complete (allow a few days), and a 20% deposit will be requested to secure your place in the production schedule.

You will then be notified once your build is complete and ready to install.

Note: please check your order confirmation carefully, once the deposit is paid there is no guarantee we can change the order and amendment fees may apply. If a deposit is not provided you run the risk of being pushed to the back of the que.

SCHEDULING AND TIME FRAMES

Due to the customisation of some builds it is difficult to accurately predict the start and finish date of any product. Upon proceeding with your order you will be given an anticipated date, however due to many underlying factors please use the time frame given as a GUIDE ONLY. Please also take into consideration Public Holidays that may fall during the build time.

We DO NOT mass produce any of our products. Everything is made to order.

REPLACEMENS, REPAIRS OR ADDITIONAL PRODUCTS FOR BUTE TRAY

If you are interested in ordering replacement/additional products or repairs for your existing Bute Tray please be prepared to visit our workshop for a consultation. Our products are tailor made for each build and therefore not identical to every tray. Most requests will result in us needing access to the vehicle for a simple measure up or potential time in the workshop.

Anything made/delivered incorrectly as a result of written or verbally produced information by the customer will incur additional charges to correct/remake if requested. You may also face more potential delays.

Please call to book an appointment to speak with one of our workshop staff for any additions or repairs to your current set up.

REPLACEMENT, REPAIRS OR ADDITIONAL PRODUCTS FOR OTHER TRAYS

If you are seeking additional items, repairs or replacement pieces for a tray that is not built by Bute, your best bet is to return to your tray manufacturer.

We do prefer to work on our own products however, if required to complete any work on other tray manufacturer product, it will be charged at an hourly rate and an estimate will not be provided.

Please call to book an appointment to speak with one of our workshop staff for any additions or repairs to your current set up.

DO YOU NEED MY VEHICLE FOR THE BUILD PROCESS?

Majority of the time, no.

Most current vehicle trays can be produced without the car. Some older models or customised work may mean we will need the vehicle during production, but in most cases we do not need the car.

Anyone requiring a tipper tray will need to produce their car for a minimum of 1-2 weeks in order to complete the tipper framework before the tray build can begin.

If you require a tipper for an existing tray your vehicle will only be required for approx. 3 days.

Whether you are buying a new tray from us or reusing your current tray, the vehicle is required in our workshop.

COST OF INSTALLATION AND TUB/TRAY REMOVAL

Installation is charged at a flat rate of $300.  *T&Cs apply.

Tub and tray removal is now FREE.

Get your tray installed by our team of professionals in order to receive your full warranty – no exclusions. 

*Additional fees will be incurred for larger vehicles e.g F250, RAM, GMC etc.

HOW LONG DOES INSTALLATION TAKE?

We ask that vehicles are delivered to us between 8-8.30am the morning of installation, if necessary the vehicle can be delivered the afternoon prior to installation. Pickup will be at approx. 4pm that afternoon.

Please keep in mind we may have multiple installations on the same day and you will be contacted to collect your vehicle once complete. All vehicles will need to be collected before close of business unless alternative arrangements are made. We are only open weekdays so please be prepared.

IMPORTANT: Please ensure that your vehicle is free from excessive mud or dirt when delivering your vehicle for installation. There will be additional fees and longer wait times if we are required to clean your vehicle in order to remove a tub/tray.

Excessive aftermarket wiring may also cause some delays and potential fees depending on the impact – please let us know so we can allocate bookings accordingly.

WHAT HAPPENS TO MY TUB/TRAY AFTER INSTALLATION?

Please ensure you bring a trailer and some pallets with you if you are intending on taking your tub/tray home after installation. If you decide to leave your tub/tray on the premises it will become bUTE property if not collected within 7 days.

PRICE DIFFERENCE BETWEEN STEEL AND ALUMINIUM

We charge Aluminium products at an increased rate of 20% compared to Steel.

WHY IS ALUMINIUM MORE EXPENSIVE?

The cost of Aluminium from the supplier is considerably more expensive than Steel. Aluminium is a light weight alternative to our Steel products. It is fully welded and not like other imported versions that are bolted together. Can you tell the difference between an Aluminium tray and a Steel tray? Check out our Trays page to see some features included in our builds.

CANOPY OPTIONS

  • STEEL TRAY AND REMOVABLE STEEL CANOPY
  • ALUMINIUM TRAY AND REMOVABLE ALUMINIUM CANOPY
  • STEEL TRAY AND REMOVABLE ALUMINIUM CANOPY (most common)
  • PERMANENT STEEL CANOPY
  • PERMANENT ALUMINIUM CANOPY
  • 1/2 AND 3/4 STEEL OR ALUMINIUM CANOPIES

CANVAS KITS

Our Canvas Kits are the manufacture and supply of the framework for a canvas cover.

Bute Trays do not supply the canvas material with this kit, it only includes the rear hurdle to match your chosen front hurdle and the bar work to support the canvas. This framework is removable.

You can choose to source your own canvas supplier, or we can organise this for you.

WHAT IS THE DIFFERENCE BETWEEN SILVER AND GOLD SERIES TRAYS?

In a nut shell, the Gold Series tray gives you heavy duty tie rails and custom look window protection with a stronger, contoured front panel. You still have the option to choose your preference of mesh or bars. Besides these features, it comes with the same standard inclusions as the Silver Series and has the same available upgrades and accessories.

UNDER TRAY DRAWERS

You really do get what you pay for! Our under tray drawers come complete inside their very own carcass. They are dust proof, water proof complete with rubber seal. They are key locked, feature heavy duty sliders that run the length of the drawer allowing full access and can support the weight of all your items when fully extended.

Our standard drawer dimensions are 800mm wide x 120mm (170mm external) depth x 1600mm (dual cab) or 1800mm (space and single cabs) length. Your drawer can be customised in terms of depth however if a specific drawer depth is not advised, it will be made to our standard specs.

Note: The depth of the drawer in most cases WILL impact the height of the tray, some vehicles have more room than others.

Please use the table below as a guide increased tray heights from standard:

INTERNAL DRAWER DEPTH TRAY HEIGHT INCREASE
AMAROK
120mm 20mm
BT50
120mm 75mm
BT50 (MY21)
120mm TBC
COLORADO
120mm 30mm
DMAX
120mm 30mm
DMAX (MY21)
120mm TBC
HILUX
120mm 100mm
LANDCRUISER
120mm 0mm
NAVARA
120mm 100mm
PATROL
120mm 0mm
RANGER
120mm 75mm
RAPTER
120mm TBC
TRITON
120mm 50mm
X-CLASS
120mm TBC

 

TRAY HEIGHT FROM GROUND LEVEL ON STANDARD SUSPENSION AND TYRES 900mm – 1000mm

Your drawer length will be significantly impacted if you choose to include an under tray battery box and/or poly water tank in your build. Drawer length will be made to accommodate these items.

Please use the below table as a guide for drawer lengths (if viewing on a smart phone turn sideways to see full table):

VEHICLE DRAWER LENGTH(mm) DRAWER LENGTH WITH BATTERY BOX(mm) DRAWER LENGTH WITH POLY WATER TANK(mm)
AMAROK
Single Cab 1800 1400 1200
Dual Cab 1530 1130 930
BT50
Single Cab 1600 1200 1000
Space Cab 1600 1200 1000
Dual Cab 1600 1200 1000
BT50 (MY21)
Single Cab 1600 1200 1000
Space Cab 1600 1200 1000
Dual Cab 1600 1200 1000
COLORADO
Single Cab 1800 1400 1200
Space Cab 1800 1400 1200
Dual Cab 1600 1200 1000
DMAX
Single Cab 1800 1400 1200
Space Cab 1800 1400 1200
Dual Cab 1600 1200 1000
DMAX (MY21)
Single Cab 1600 1200 1000
Space Cab 1600 1200 1000
Dual Cab 1600 1200 1000
LANDCRUISER
Single Cab 1800 1400 1200
Dual Cab 1600 1200 1000
HILUX
Single Cab 1800 1400 1200
Space Cab 1800 1400 1200
Dual Cab 1600 1200 1000
NAVARA
Single Cab 1800 1400 1200
Space cab 1800 1400 1200
Dual Cab 1600 1200 1000
PATROL
Single Cab 1800 1400 1200
RANGER
Single Cab 1600 1200 1000
Space Cab 1600 1200 1000
Dual Cab 1600 1200 1000
RAPTER
Dual Cab 1600 1200 1000
TRITON
Single Cab 1800 1400 1200
Space Cab 1800 1400 1200
Dual Cab 1530 1130 930
X-CLASS
Dual Cab 1600 1200 1000

CAN I FIT A POLY WATER TANK, BATTERY BOX AND FULL LENGTH DRAWER UNDERNEATH MY TRAY?

NO. There is only so much space under the tray and unfortunately we cannot fit everything! But there are other alternative options:

  • The poly water tank will fit at a cost of shortening the drawer to approximately 1000mm. This will vary on different vehicles. If you choose to go down this path, please also consider our under tray shelf since it is fully accessible at this length and has potential cost savings of $700.00 incl GST.
  • A battery box will fit with the drawer, only slightly impacting its length.

The BEST option is to add a water tank behind the rear wheels, these water tanks are shaped the same as our under tray toolboxes and are easily accessible.

Check out our under tray drawer FAQ’s for a guide to drawer lengths.

STANDARD VS CUSTOM UNDER TRAY TOOLBOXES

Our standard under tray toolboxes come as a one size fits all. They are 650mm length x 450mm height and you can choose either a square or angled profile.

Our custom under tray toolboxes are custom made to fit between the wheel guard and the back of the tray. They are bigger/longer than the standard toolboxes and size will vary depending on the vehicle and customer requirements.

The width of both under tray toolboxes is generally 240mm, vehicle dependant.

Please visit our Accessory page in our Gallery for image comparison.

REVERSE CAMERAS AND REVERSE SENSORS

We DO NOT supply reverse cameras or reverse sensors.

We DO relocate any existing camera and/or sensors if your vehicle has them. There is no charge for the camera mounting, however there is a fee for relocating sensors. These are built into the tray and mounted underneath the tail lights.

DO YOU PAINT OR POWDER COAT YOUR PRODUCTS?

We powder coat and zinc prime our products in house at our workshop. We have a variety of colours/shades to choose from and most of these selections are included with the service free of charge. Check out our Tray Colours page in our Gallery for some examples of our colours.

We are also happy to sandblast, prep and prime our products if you would prefer to have it painted else where.

POWDER COAT COLOUR OPTIONS

We can colour match the following colours:

  • WHITE (most makes and models)
  • GRAPHITE (most makes and models)
  • SKY SILVER (ranger and hilux)
  • SANDY TAUPE (landcruiser)

We supply a few different shades of black:

  • BLACK ONYX (standard)
  • JET BLACK PEARL (a must have for black vehicles)
  • SATIN BLACK (to match most aftermarket accessories eg bull bars)

Other options available:

  • ANTIQUE SILVER
  • HAMMERTONE BLACK
  • SILVER RIPPLE
  • BLACK WRINKLE
  • STEEL PEARL

Click here for colour samples

STANDARD TRAY DEMENSIONS (EXTERNAL)

VEHICLE LENGTH WIDTH
RECOMMENDED  MAXIMUM
AMAROK
Single Cab 2440 2000
Dual Cab 1800 1900 2000
BT50
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
COLORADO
Single Cab 2540 2600 1900
Space Cab 2050 2100 1900
Dual Cab 1700 1800 1900
DMAX
Single Cab 2540 1900
Space Cab 2050 2100 1900
Dual Cab 1700 1800 1900
HILUX
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
LANDCRUISER
Single Cab 2440 2540 1900
Dual Cab 1800 1900 1900
NAVARA
Single Cab 2440 2500 1900
Space Cab 2050 1900
Dual Cab 1800 1900
PATROL
Single Cab – Coil 2240 2000
Single Cab – Leaf 2400 2000
RANGER
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1800 1900 1900
RAPTER
Dual Cab 1800 1900 2000
TRITON
Single Cab 2440 2540 1900
Space Cab 2050 2150 1900
Dual Cab 1690 1800 1900
X-CLASS
Dual Cab 1800 2000

 

These widths are based on standard tyre sizes.

The Patrol width can be decreased to 1900mm with the exclusion of side tie rails. All other vehicles may decrease the width by 100mm but must consider the additional expenses in upgrading to 3D guards which are required. A tray that is not the recommended width will also sacrifice the standard depth of under tray toolboxes.

DO YOU MANUFACTURE WATER/FUEL TANKS IN YOUR HEADBOARDS?

Unfortunately we have stopped producing water tanks and fuel tanks in the front headboards of our trays.

We no longer do them on request.

DO YOU HAVE PRODUCTS ON DISPLAY?

Unfortunately our workshop is not equipped with a show room or any type of display for our trays and canopies. If you would like to visit us, please ring to book an appointment to ensure the appropriate team member is available to meet with you.

Please visit our Facebook page to view plenty of photos of our previous work. Our most recent posts now include details of each build.

ARE THERE ANY PRICE LISTS OR BROCHURES AVAILABLE TO THE PUBLIC?

At this point in time, no.

We are currently in the process of improving our marketing aspects of the business. As soon as we have such items available we will definitely spread the word!

In the mean time, we are constantly adding and improving our website. We want to give you as much information as possible to fill out our quote form which is soon to be updated! Stay tuned!

BUTE TRAYS WARRANTY

At Bute Trays we back our products 100%.

We are happy to assess any damages that are due to manufacturer error however, we DO NOT cover general wear and tear of your tray.

You will not be covered if :

The tray/item is not installed by a Bute Trays installer.

The tray/item is damaged during transport by a third party.

The tray/item is damaged due to owners negligence.

© 2019 Bute Trays. All Rights Reserved.